Replacement Policy

At Flower Green House, we are dedicated to ensuring customer satisfaction. If you need to replace a product, please review the following policy:

  1. Replacement Period:

    • Products can be replaced within 14 days from the purchase date.

  2. Replacement Conditions:

    • The product must be in its original condition and unused.
    • The original receipt or proof of purchase must be provided.

  3. Non-Eligible Items:

    • Fresh flowers and live plants.
    • Discounted items or products sold as part of special offers.

  4. Replacement Process:

    • Contact us via phone or email to request a replacement.
    • Once approved, the product can be replaced at one of our locations or sent back to us (shipping costs are the customer’s responsibility).

  5. Replacement Product:

    • A replacement product of equal value will be provided.
    • If the product is unavailable, customers can choose an alternative product of the same value or request a refund.

For further questions, please don’t hesitate to get in touch with us. We are here to help!

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Refund Policy

At Flower Green House, we value our customers and strive to provide the best service. Below is our refund policy:

  1. Returns and Exchanges:

    • Products can be returned or exchanged within 14 days of the purchase date.
    • Items must be in their original condition and unused.

  2. Non-Returnable Items:

    • Fresh flowers and live plants.
    • Discounted items or special offers.

  3. Return Process:

    • Please contact us via email or phone to initiate a return request.
    • Requests will be processed within 7 business days after receiving the product.

  4. Refunds:

    • Refunds will be issued using the original payment method.
    • It may take up to 10 business days for the refund to reflect, depending on your bank or payment provider.